Frequently Asked Questions

Onsen FAQ

  1. What is used in onsen?
    A wide selection of imported onsen bath mineral are available. Our experience Spa Concierge will assist you in the selecting process.
  2. Where are the products used in onsen from?
    100% from Japan.
  3. Are the minerals sensitive free?
    Yes. Unless you have a hyper sensitive skin to salt/sulphur.
  4. Is the water recycled?
    We DRAIN the used water, and CLEAN the tub after each use.
  5. Is there a couple tub?
    All onsen tubs are INDIVIDUAL - for male and female 18 year above.
  6. What to bring to onsen?
    Come to Urban Retreat Onsen Spa come light.

    We provide almost everything
    Locker, Shampoo, Body Wash, Basic Facial Wash, Disposable Wears, Hair Dryer, Towel, Bathing Robe, Slippers
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